Table of Contents

Keeping Clients Informed About Value

By Erin Brereton

Law firms have worked to increase efficiency and cut costs — but have been less successful at letting clients know about it.

Silence Is Not an Option

By Paula Tsurutani

Your role in driving more meaningful change to confront racial disparities in the workplace.

How to Tackle Unconscious Biases

By Kylie Ora Lobell

Everyone has these biases — here’s how you can keep them from seeping into your hiring process.

Looking Through a New Lens

By Michael T. Bumgarner, CLM, CPA, CGMA

As we near the end of the pandemic, the challenge of meshing the old ways with the new arises.

Navigating the Risks and Rewards of External Partnerships

By Carlos Gámez

These tips can help legal administrators make sure these relationships run smoothly.

Why Your Firm Should Be Partnering with a WBENC-Certified Business

By Felice Solomon

As your legal organization examines its diversity and inclusion initiatives, don't overlook the opportunity to partner with a Women’s Business Enterprise National Council-certified business.

Post-Pandemic Priorities: Reassess Your Target Markets

By Jennifer Marsnik

As we navigate our way toward what will surely be a new normal, it’s a good time to consider the things that may have changed permanently.

Value vs. Performance: Measuring Success in Terms of Client Value

By Michael Warren

The increasing intensity of competition in the industry has required an evolution in the way firms think about success.

Have Vaccine, Will Travel

By Bill & Phil

We outline the best apps and services for getting away.

Let’s Debunk Some 401(k) Myths

By Corry Johnson

Now is the perfect time to demystify these with an independent benchmarking of your plan.

Outstanding Customer Experience Is Essential for Client Loyalty

By Susan Saltonstall Duncan

To earn long-term trust and loyalty from clients, you will need to deliver an exceptional customer experience.

Mentoring Associates in a Virtual World

By Amanda Lonergan

In the age of virtual meetings, mentors and mentees need to make an extra effort to keep these relationships alive.

Anniversaries, Awards and Appointments July/August 2021

What's Happening at Headquarters July/August 2021