HR Feature Human Resources Management

Silence Is Not an Option

Your role in driving more meaningful change to confront racial disparities in the workplace.  

The last 18 months have exposed racialized events and disparities — from the murder of George Floyd and health inequities laid bare by the pandemic to anti-Asian attacks and police violence — in a way that nobody could ignore.

Paula Tsurutani

These events have moved legal organizations to be more intentional in understanding the impact of privilege and bias, to renew and reassess their diversity efforts, and to take action to create more equitable practices within their firms and the profession.

Truly addressing these issues and becoming an ally means legal organizations must be purposeful in their actions. A forceful, firmwide commitment and a combination of strategies focused on action-oriented solutions are helping more firms change the conversation and drive sustained change.


The days after the George Floyd tragedy played out repeatedly on people’s screens were heartbreakingly difficult. But it was more than difficult for those in the Black community — it was also triggering. Black friends and colleagues were dealing with a whole other level of trauma as they were reminded how it could be one of their loved ones in that position — or having known someone or having been that someone who had been singled out in a similar way just for being Black.

Stinson LLP understood it could not just be business as usual in the immediate aftermath. “[We] supported attorneys and staff persons of color by holding groups sessions with an outside counselor of color, performing one-on-one check-ins, offering trainings on allyship, racial trauma and launching discussion circles,” says Ann Jenrette-Thomas, Stinson’s Chief Diversity & Inclusion Officer.

Making personal connections during this period of racial tumult also was a key initiative at Ballard Spahr. The firm redoubled its efforts “to build a culture of support and empathy, and develop opportunities to be allies with marginalized groups,” says Virginia Essandoh, the Chief Diversity Officer. “[Ballard Spahr] held private sessions with African American lawyers and staff to provide a space for processing, dialogue and support. These meetings also provided an opportunity for attorneys and staff to express how they believed the firm should meet the moment.”

Hate crimes against Asians have also increased, according to research from the Center for the Study of Hate & Extremism at California State University, San Bernardino. They found that anti-Asian hate crimes in 16 of America’s largest cities increased 145% in 2020, the first spike coming in March and April 2020 — which coincided with the COVID-19 pandemic and the negative stereotypes against Asians that ensued.

“The days after the George Floyd tragedy played out repeatedly on people’s screens were heartbreakingly difficult. But it was more than difficult for those in the Black community — it was also triggering.”

In response to these increasing attacks, O’Melveny & Myers LLP has offered safe space conversations for Asian American and Pacific Islander (AAPI) personnel, both privately and with U.S. colleagues. “And our Employee Assistance Program has created an AAPI mental health and self-care resources guide that we’ve shared with all U.S. colleagues,” says Mary Ellen Connerty, Director of Diversity & Engagement.

The firm hosted a program for employees, clients and alumni that examined the long history of anti-Asian discrimination in the United States, led by Russell Jeung, Chair and Professor of Asian American Studies at San Francisco State University and Cofounder of Stop AAPI Hate. “Our U.S. colleagues also will be invited to read the award-winning book Interior Chinatown by Charles Yu, followed by an opportunity to join a video chat with the author,” says Connerty. “AAPI colleagues have also suggested other topics for training — like empowerment and dealing with microaggressions — which we plan to pursue.”


Responding to racial justice events prompted a renewal and rededication of resources at many legal organizations. O’Melveny & Myers responded in several strategic ways. The firm formed a Racial Justice Committee that “advises firm leadership on issues of racial justice and equity, promotes open dialogue, and seeks out a range of viewpoints regarding race issues inside the firm and in the community,” says Connerty. They took direct action to identify key organizations to support, including the Law Firm Antiracism Alliance; introduced a training session on implicit bias; and conducted mandatory training for partners.

Law firm foundations also assumed a more urgent and specific focus. At Barnes & Thornburg, firm management wanted “to activate our commitment to do something tangible to fight against racism,” says Dawn Rosemond, the firm’s Diversity Partner. “It goes without saying that 2020 was unprecedented in every sense of the word. Rather than just lament, our management committee wanted to do something bold.”

That decision yielded the creation of the Racial and Social Justice Foundation, which was funded by the firm’s entire management committee, lawyers and staff. By the end of the year, the foundation had awarded a total of $200,000 to nonprofits in Minneapolis, Los Angeles, Atlanta and Indianapolis that were committed to combatting racism and stabilizing and empowering people and communities of color.

“The work through the foundation is a great source of pride and amplifies our position that our commitment to change is real,” says Rosemond. “We are just getting started.”


Reaching out regularly, consistently and clearly through various communication vehicles also is a key element in strengthening diversity and equity initiatives. Stinson created a five-episode podcast series, Big Law Success: The Inside Scoop for Law Students & New Lawyers, that provides an insider’s view of law firm life, including insights on recruiting, networking and interpersonal communications. “We realized that not knowing the unwritten rules often could foreclose opportunities for diverse lawyers and law students,” says Jenrette-Thomas. “Every year, I am surprised by the number of students and attorneys who express their appreciation for the podcast.”

“A forceful, firmwide commitment and a combination of strategies focused on action-oriented solutions are helping more firms change the conversation and drive sustained change.”

At Barnes & Thornburg, the firm’s Diversity Matters podcast “provides support and empowerment within our firm and our broader profession,” says Rosemond. “We want to make room for those courageous conversations necessary to move us forward both as a firm and as a profession.” Episodes have featured firm attorneys, outside counsel and corporate leaders discussing a wide range of topics, including the business impact of the pandemic on diverse practitioners and how the racial justice movement has transformed business priorities.


To provide a richer work experience and practical training, many firms are developing formal relationships with clients to provide new opportunities, deepen work relationships and expand the pipeline of diverse attorneys.

McAndrews, Held & Malloy, Ltd., an intellectual property and technology law firm in Chicago, has a program for diverse first-year law student (1L) summer clerks, involving an eight-week internship at the firm plus a four-week secondment at one of the firm’s major clients. “[The joint program] provides a unique opportunity for summer clerks to understand patent issues from both the client and law firm perspectives and to network with and be mentored by diverse attorneys [and clients],” says Sharon A. Hwang, a Shareholder of the firm and current Vice Chair of the Chicago Committee on Minorities in Large Law Firms. “Our hope is that the summer clerk will stay with the firm and our client for two summers, and then eventually work at either the firm or our client.”

Fellowships also can be a way to build a critical mass of expertise in an industry. In a fellowship program introduced this year, Ballard Spahr aims to increase the number of diverse attorneys in the consumer financial service industry, an area with few diverse attorneys. This proactive effort is geared toward law students who have overcome one or more substantial obstacles during their career, come from a disadvantaged background and/or are underrepresented in the legal community. Attorneys in Ballard Spahr’s Consumer Financial Services Group will provide an overview of the practice, serve as mentors and facilitate introductions to clients and officials at regulatory agencies and trade associations. To expand the pool of top candidates, the firm has reached out to law schools seeking recommendations. “We asked them: ‘Who are your great 2Ls? We want to expose them to the practice,’” says Essandoh.


Racial and gender bias can hinder the recruitment process, limiting the pool of diverse candidates at all levels. In an effort to counter implicit bias that often seeps into the on-campus interviewing (OCI) hiring process, O’Melveny has incorporated the pymetrics assessment as a data point when assessing candidates. Currently, O’Melveny is the only law firm using this innovative tool in its decision-making, according to Connerty.

Pymetrics, which is based on behavioral science and uses artificial intelligence technology and machine learning, collects candidate information using 12 games to compare against an O’Melveny-specific model that has been audited for gender and ethnic bias. O’Melveny asks all of its campus recruits to play the games before interviewing. The games, described by recruits as “fun,” take 30 minutes to complete and measure various soft skills, including decision-making, risk tolerance, fairness and generosity.

“There are no right or wrong answers. Pymetrics measures how candidates play the game, and how their resulting traits will support future success at the firm,” says Connerty. “We’re looking at potential rather than pedigree. The results of the pymetrics assessment offer us additional, objective information for hiring decisions.”

“Recognize your privilege and use it to help — not diminish — those who are less advantaged. Lean in with honesty, and don’t assume you know what a diverse person wants or needs.”

Overall, feedback to pymetrics from recruits and management has been positive. Connerty reports that diverse recruits especially appreciate their use of a hiring tool that addresses unconscious bias.


However, once recruited, retaining and providing a career path for diverse attorneys remains problematic. In its latest report, the National Association for Law Placement found people of color represent 25.4% of associates and 9.6% of partners — a steady, but very slow, incremental increase over a 10-year period. To accelerate these numbers, mentoring and sponsorship programs are becoming more formalized and creative.

Stinson’s Accelerate sponsorship program is specifically tailored to diverse partners to equip them with new skills. Often, many think making partner is the end goal, but “it’s really just the start of a new journey,” says Jenrette-Thomas.

“Through the Accelerate program, a select group of diverse partners are paired with the firm’s top rainmakers and leaders. The goal is to help diverse partners build their books of business. But the program also has helped some sponsors develop a deeper understanding of the challenges faced by diverse partners, including the time commitment involved in recruiting and mentoring diverse associates,” says Jenrette-Thomas.

Ballard Spahr’s INVEST sponsorship program supports the retention and advancement of diverse talent. Now in its third year, INVEST supports a small class of fourth- through sixth-year associates. Partners serve as advocates for these associates, expanding opportunities for them to engage with clients, build exposure and visibility inside the firm or the legal community, or lead in client matters. INVEST cohorts also work on a Business Challenge Project, which seeks to solve a critical firm management issue, and share their findings with management. In the process, associates gain a deeper understanding of the challenges in running a firm, and firm leadership benefits from fresh perspectives about practice management.


Having conversations about race and developing cohesive diversity strategies can be daunting. Kelvin O. Howell Jr., Deputy Executive Director and Chief of Staff of TransNewYork, recently presented a powerful case study at ALA’s Virtual Master Class: A Framework for DEI&A.

“Organizations often hire a diversity officer to address race and equity issues,” says Howell, who is also the Founder, Executive Partner and Chief Consulting Officer of Firm 9, LLC, a multiservice professional consulting firm. “I view the diversity officer as the ‘coach’ — facilitating initiatives, allocating resources and serving as an advocate to management. But the diversity committee really is the engine, or the ‘team,’ that drives efforts and creates meaningful action. It is the force multiplier within the organization that shapes awareness, builds empathy and creates a positive environment.” 

Law firms need to be expansive in how they define and build their diversity committees. The legal profession remains largely hierarchical. Step back and examine your entire workforce, lawyers and staff. Work to address discrimination of all types — based on race, gender identity or expression, sexual orientation, age, disability, national origin, religion or class. Then identify people who can speak to those issues.

“Recognize your privilege and use it to help — not diminish — those who are less advantaged. Lean in with honesty, and don’t assume you know what a diverse person wants or needs,” says Howell. “It’s better to listen than to be heard. Ask for help, be willing to share power and continue to educate yourself!” 

ALA is making an ongoing commitment to diversity, equality, inclusion and accessibility (DEIA) as part of its new strategic direction. If there is a topic related to DEIA that you’d like to see covered — or if there is an area we are falling short in our coverage — please email suggestions to [email protected]. For more resources on this topic, visit

Marketing Matters Boost Your Firm’s Brand

Post-Pandemic Priorities: Reassess Your Target Markets

Yay! At long last we are finally seeing light at the end of the pandemic tunnel. With increasing vaccinations, many law firms, technology companies and service providers are slowly moving back from remote work to in-person environments. But are we really going back to normal?

Jennifer Marsnik

In some ways, yes. In other ways … not exactly.

As we navigate our way toward what will surely be a new normal, now is a good time to pause and recognize the things that may have changed permanently.


Reevaluating current conditions starts with a self-assessment. Questions to consider may include:

  • What has changed with respect to your organization’s goals/objectives, its priorities, its values and its mission?
  • Have any roadmaps or expansion schedules been altered? Are they simply delayed, or have they been modified significantly?
  • Many firms and companies were forced to adjust their service delivery operations last year ― will any of those changes be adopted permanently?
  • Were impacts to your 2020 marketing and PR budgets carried over to this year, and how is that informing decisions for the remainder of this year and for 2022?
  • Does your department or the team you rely on to help execute strategies and tactical plans look different from the resources you had in place pre-COVID-19?

After taking an honest look at your own situation, consider the market at large. Remote work and various aspects of dealing with the pandemic have dominated conversations for more than a year, but as we move forward, what trends are getting attention now?

What areas have seen an uptick in activity? Cloud technology usage, remote offices and virtual meetings, and virtual or hybrid trade shows are prevalent adaptations to the pandemic. Now is a good time to think about where we’ve seen accelerated technology adoption to ensure smoother and more efficient communication, operations and promotion. Which of those trends are here to stay?

After looking inward and at the broader market, it’s also crucial to reassess your target audience(s) and understand how the pandemic has impacted your clients and prospects. What has changed for them?


As with your self-assessment, there are some key questions to consider with respect to your targets:

  • Are their priorities and pain points the same as they were pre-COVID-19?
  • Have they modified operations or how they deliver products or services?
  • What technology or resource changes did they adopt to support remote work?
  • Are they back in offices or still working remotely?

An important question to consider is not just which of those changes may be permanent, but whether or how those changes will influence the buying process. Are the same departments or individuals as before still influencers or responsible for the same level of decision-making? Many organizations have modified their purchasing and operations protocols, so understanding how this might affect your sales or marketing efforts is especially important.

“As we navigate our way toward what will surely be a new normal, now is a good time to pause and recognize the things that may have changed permanently.”

Essentially, now is the time to reexamine everything you know about your target audience(s). You will need to reassess your own public relations and marketing strategies based on the changes your audiences have experienced.

To ensure you’re still reaching the right targets with the right messaging through the right channels, start with some basics:

  • Revisit buyer personas:
    • Who are you talking to, and are they the same people as before?
    • Are your buyer demographics different?
    • What are their responsibilities and have those changed?
    • How do they define success in their roles?
  • Has your value proposition changed?
  • Do your key messages still effectively communicate your value proposition, and do they resonate with target audience(s)?
  • Are the channels used to communicate with your audiences the same as pre-pandemic?

For some organizations, perhaps very little has shifted. But for others, going through this exercise may uncover a number of adjustments that are necessary to keep your marketing and PR strategies successful through 2021 and beyond.